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The Senior Staff, IT Service Delivery, is responsible for all daily IT operational requirements leading the IT Service Delivery support team. The ITSD-TL will be available as a technical escalation point for 1st and 2nd line IT technical support with a focus on improving productivity, quality of service, and customer satisfaction.
The IT Service Delivery Specialist is responsible for supporting the daily IT operations as part of the IT Service Delivery Team. This role will provide Tier 1 and 2 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met.
As an IT Compliance Analyst, you will be responsible for ensuring the organization's adherence to relevant regulations, policies, and standards within the IT domain. Your role involves assessing, monitoring, and enhancing IT systems, processes, and controls to meet compliance requirements.
This position will be primarily responsible for testing various applications newly developed by the Mobile & Cloud Software Engineering group. The position will be directly involved in hands on testing of cloud-based services that support the Product Eco-System. This position will also involve enhancing test automation content and the framework to support ongoing feature development and verification activities.
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