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L3 Support Engineer - Laboratories Applications

Jalisco Temporal MXN50,000 - MXN60,000 por mes (MXN600,000 - MXN720,000 per year) Trabajo Remoto View Job Description
We are seeking experienced Biovia Support Engineers to join our team in Guadalajara. The ideal candidates will play a crucial role in ensuring the optimal performance and stability of Biovia One Lab and other lab-based applications, while providing high-level support and contributing to continuous improvement initiatives.
  • Experience as a L3 Support Engineer
  • Advanced English Level

Sobre nuestro cliente

Global, science-led, patient-focused pharmaceutical company

Descripción

  • Ensure optimum performance and stability of Biovia One Lab and other lab-based applications
  • Provide 2nd/3rd line support for technical queries, bug fixes, and small enhancements related to applications and platforms
  • Comply with ITIL standards and change control procedures in all support activities
  • Take ownership of issues from delivery through resolution or escalation, as appropriate
  • Develop and maintain specialist knowledge in relevant systems
  • Work on application upgrades, including major versions and hot fixes
  • Perform parser migrations as required
  • Troubleshoot pipeline integrations to ensure smooth data flow
  • Execute manual backup/restoration and disaster recovery procedures
  • Liaise with multiple stakeholders including users, infrastructure/middleware teams, and 3rd party software vendors
  • Collaborate on issue resolution and potential process improvements
  • Provide end-to-end support for applications, ensuring user satisfaction
  • Document and share specialist knowledge with global teams as required
  • Train, guide, and mentor new hires in the team
  • Contribute to the development of best practices and standard operating procedures

Perfil buscado (Hombre / Mujer)

  • Minimum 4 years of experience in IT support, preferably in a pharmaceutical or laboratory environment
  • Strong knowledge of laboratories applications
  • Proficiency in ITIL standards and change control procedures
  • Experience with application upgrades, bug fixes, and enhancements
  • Familiarity with parser migrations and pipeline integrations
  • Strong troubleshooting and problem-solving skills
  • Experience in backup, restoration, and disaster recovery procedures
  • Excellent communication skills, both written and verbal, in English and Spanish
  • Ability to work in a global, cross-functional team environment
  • Knowledge of DevOps principles and Agile methodologies

Qué Ofrecemos

$50,000 - $60,000 Gross Salary + benefits above the law

Contacto
Aurea Solis
Ingresar referencia para vacante
JN-042025-6723433

Descripción de la vacante

Sector
Tecnologías de la información
Sub Sector
IT Support
Industria
Technology & Telecoms
Localización
Jalisco
Tipo de contrato
Temporal
Nombre del consultor
Aurea Solis
Referencia de la vacante
JN-042025-6723433
Modalidad de empleo
Trabajo Remoto
 

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